Think of a day at work when your IT tools malfunction. Yes, this thought is enough to give you sleepless nights. But the fact is such scenarios aren’t unlikely and while your entire IT infrastructure may not go kaput at one go but even small network connectivity issue can cause severe disruptions. And it is in such a scenario that you need someone who can help you with computer repair or in other words you need services of a reputable online technical support company. But how do you choose one when there are dozens of companies offering such kind of support and making tall claims? How do you make sure you aren’t being taken for a ride in the name of technical support services? It isn’t tough when you focus on these basic things –
# Kind of Support Services Offered
There is more to online tech support that meets the eye. You may find it hard to believe but there are companies that would merely send links to official support pages of your hardware and software provider through email or read out information from these websites! Are you willing to pay for such kind of support? Definitely ‘no’ and hence you must get the detailed picture of the kind of support services they would offer. Whether it is a networking issue or a peripheral device that is giving your trouble your IT partner should be able to help you overcome such problems. In other words you must know the exact scope of services being offered and if they are good enough to meet your needs.
# Safety Experts over Firefighters
If you know how these professionals work you can comprehend what we are saying. While the former act the later only reacts. Small problems if left unattended assume gigantic proportions and at the same time all major problems tend to start small and send our warning signals. This is the time when a professional online support company with proactive approach would be able to fix problems at their origin thus preventing disruptions and business losses.They would run regular checks on your systems to identify malware, viruses and Trojans and prevent these threats from causing any major disruptions in your business.
# Know Their Pricing
Does the company’s website offer you information on packages for computer repair and online support? If not you must be wary of such companies as a professional service providers tend to transparent with their rates. They would usually offer you choice of packages detailing the services offered under every package. If you don’t see these on the website ask them for a detailed and all-inclusive quote that clearly mentions the kind of services they offer. Here you should focus services side of the quote and not select a company that lures you with the lowest cost. Bear in mind IT support isn’t a fancy add-on but integral to smooth functioning of your business.
# Support In-House IT Team
Your business will have an IT team or an IT expert no matter how rudimentary it may be. It may be one of those persons without any technical education but one who raises his/her hand and claims to be an ‘IT Expert’. The online technical support company you hire should work closely with your in-house IT team or the ‘expert’ while handling your problems. This ensures problems are resolved faster as this person can act as the bridge between your team and your IT support partner. The company should respond to your SOS requests and resolve problems in the quickest possible time.
Online Technical Support Company with A Difference
At Newlite It Solutions we offer you comprehensive tech support at the most competitive price ensuring peace of mind and business continuity. We are the leading online technical support company but you may rightly wonder what makes us different. The fact is we don’t see tech support merely as a function of technical know how but as a process. We shall focus on how you use your IT infrastructure, its application and the kind of online threats and vulnerabilities that your business faces. This allows us to adopt a tailored strategy that addresses your needs and helps you to target opportunities as we ensure your IT infrastructure continues to perform at its optimal levels.