Remote PC support services have almost taken away from the traditional form of supporting customers, who are having issues with their PCs. Remote PC support service can be considered as an effective way of service since services can be provided from any part of the world. This has resulted in huge fund savings to most of the corporate companies ever since remote PC support services have been introduced.
Most of the leading computer manufacturers have shifted their PC support services and networks to other countries, where the well-trained manpower can reduce a huge amount of funds in order to provide effective remote PC support services. Providing PC support services in person could be a waste of time and takes a huge amount of funds and infrastructure, while remote PC support services let you focus on your core business.
Some of the top benefits of setting up a remote PC support services
01 : Billable hours
Remote PC support services are usually provided with the help of computer systems and a phone from an office. This helps technicians to save money in terms of travelling and helps people to get in touch with a technician over the phone. A remote PC support services help customers to reach a technician as quickly as possible. A single technician would be able to support more customers on a daily basis and will have an opportunity to consult and research before looking at the actual situation and problems. It is a known fact that a technician reaching out to a customer in person takes a long time compared to providing the assistance over the phone.
02 : Profit to the organisation
Not every PC encounters a technical problem often and some of the problems could be solved in a short span of time. It is a proven fact that the remote PC support services have been effective in terms of both time and profit for the PC manufacturer. There is a huge rise in terms of customer satisfaction and the efficiency ever since PC manufacturers have introduced remote PC support services to most of their customers. Most of the technicians would have visited the same customer more than twice to observe the behaviour of the issue to provide a permanent solution. Visiting the same customer, again and again, takes time, money and affects the productivity of a technician. A remote PC support provides relief, as a single call would suffice for the activity.
03 : Round the clock assistance
It is almost impossible to provide round the clock assistance by a general technician, as the technician would have to visit the customer's home at the time of the issue. A remote PC support services ensures a 24/7 assistance to customers, which could turn out to be a saviour for many people, who can contact for help. If a customer is expecting a technical issue with their computer at odd hours, then he or she would expect a solution instantly. This is almost impossible with a traditional form of PC support, as customers might not be able to find technicians at odd hours. Only a remote PC support services can help customers in this kind of a situation, as you can a lot a group of people to support from a remote location.
04 : High-Resolution rates
Resolution rates are considerably higher in remote PC support services since technicians will have every possible option to look out for a perfect solution for every issue related to a computer. Most of the Microsoft applications are security oriented, which can be easily solved with the help of the error message displayed on the computer screen and technicians would have enough time to research and take expert advice to avoid wasting time by searching for the solution. Resolution rates usually higher in remote PC support, since they will have an opportunity to observe the behaviour for a long time to ensure a permanent solution for the customer.
05 : Qualified technicians and technical support
There are multiple tools and applications, which helps the technician to figure out the actual activity of the customer's computer with the help of latest technology. This helps them to find out the problem and research through the internet to find the exact solution without wasting customer's time. Some of the remote PC support services let technician looks at the customer's computer directly, which plays a major role in providing quality support within a short span of time.
View More Information
Devices that We Support
PC or Desktops
Printer & Scanner
Get Resolution Just in Four Steps
Get an expert
Connect your PC remotely
All kinds of hardware concerns, be it a computer repair or a laptop repair – need excellent innovation and an equally strong emotional network which is able to offer technical support and render services at any given point of time. Rather than dragging your PC to a service centre, Newlite can conveniently access your system remotely, just with a few clicks and offer additional support over a phone call or text.
Is a computer error stopping you from completing an urgent work assignment? Are you fed up of the slow speed of your PC? Select the service as per your need and leave the rest to us!
You will receive an email shortly to confirm that we have received your booking request.
Our Happy Customer's Reviews
I do appreciate the quick action to solve my Problems and yes things are working fine againÂ , thanksÂ a feel good experience.
You guys are great, things are going great. It's good to know that you can just call someone and get help. Whatever I screw up I know I can call you and straighten my mistakes out. Very good, and thanks. Gary
Great service, knowledge,and patience…as always. Thank you all, my computer has never run better!
My lap top(P.C) was working fine since you fixed; it is not freeze up like before,but sometime the internet's cable needs to be secured(reset) because it is disconnected.
"Exceptional service. My computer is working good."
Great service and just as important fantastic and reliable followup.
"Everything is great"
"if I lost a game on facebook, is this something you could help with?"
Our Happy Customer's Reviews
02 May, 2019
Great service, Mark especially does a great job.
scott c wheeler
25 Apr, 2019
i always am happy with the results of NewLite's work. i will keep on with them.
17 Apr, 2019
all the technitions r the greatest
16 Apr, 2019
I did not have a problem only monthly routine checkup
13 Apr, 2019
Check Up was quick and all concerns were taken care
Woodrow R Bartholomew
08 Apr, 2019
The service is consistently quick and on target, and the technicians are very friendly with great customer support.
02 Apr, 2019
Things went smoothly, like most other times.
22 Mar, 2019
very satisfied with level of service.I also appreciate the proper indication of authenic service number to call.
22 Mar, 2019
Nancy was very patient with us. She solved the printer issue.
William and Brenda Goldstine
20 Mar, 2019
Thanks for continued excellent outstanding customer service.
Tony La Rocca
19 Mar, 2019
Nancy is the best. Also the service.
14 Mar, 2019
As always, a BIG 5 stars for your service!
Randolph M. Hall, M.D.
11 Mar, 2019
Just renewed our service contract. They are faithful in monthly checkups and work very diligently in keeping our computers operating well. Never had any problems since we began their services!
07 Mar, 2019
Thanks for the service...
Jaime V Cruz
23 Feb, 2019
Excellent as usual. thank you
22 Feb, 2019
everything is fine with my lap top. Thank you
Lisa M Radcliff
11 Feb, 2019
Every month they doing a good job. thanks
Jaime V Cruz
08 Feb, 2019
I am very satisfied with the service I have received over the years.
05 Feb, 2019
Its a little frustrating to have to leave a telephone message before connecting with a representative .Then wait for a someone to call back!
The service was very satisfactory
03 Feb, 2019
My computer has been running fine with the monthly tune-ups.