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Remote PC support services have almost taken away from the traditional form of supporting customers, who are having issues with their PCs. Remote PC support service can be considered as an effective way of service since services can be provided from any part of the world. This has resulted in huge fund savings to most of the corporate companies ever since remote PC support services have been introduced.
01 : Billable hours
Remote PC support services are usually provided with the help of computer systems and a phone from an office. This helps technicians to save money in terms of travelling and helps people to get in touch with a technician over the phone. A remote PC support services help customers to reach a technician as quickly as possible. A single technician would be able to support more customers on a daily basis and will have an opportunity to consult and research before looking at the actual situation and problems. It is a known fact that a technician reaching out to a customer in person takes a long time compared to providing the assistance over the phone.
02 : Profit to the organisation
Not every PC encounters a technical problem often and some of the problems could be solved in a short span of time. It is a proven fact that the remote PC support services have been effective in terms of both time and profit for the PC manufacturer. There is a huge rise in terms of customer satisfaction and the efficiency ever since PC manufacturers have introduced remote PC support services to most of their customers. Most of the technicians would have visited the same customer more than twice to observe the behaviour of the issue to provide a permanent solution. Visiting the same customer, again and again, takes time, money and affects the productivity of a technician. A remote PC support provides relief, as a single call would suffice for the activity.
03 : Round the clock assistance
It is almost impossible to provide round the clock assistance by a general technician, as the technician would have to visit the customer's home at the time of the issue. A remote PC support services ensures a 24/7 assistance to customers, which could turn out to be a saviour for many people, who can contact for help. If a customer is expecting a technical issue with their computer at odd hours, then he or she would expect a solution instantly. This is almost impossible with a traditional form of PC support, as customers might not be able to find technicians at odd hours. Only a remote PC support services can help customers in this kind of a situation, as you can a lot a group of people to support from a remote location.
04 : High-Resolution rates
Resolution rates are considerably higher in remote PC support services since technicians will have every possible option to look out for a perfect solution for every issue related to a computer. Most of the Microsoft applications are security oriented, which can be easily solved with the help of the error message displayed on the computer screen and technicians would have enough time to research and take expert advice to avoid wasting time by searching for the solution. Resolution rates usually higher in remote PC support, since they will have an opportunity to observe the behaviour for a long time to ensure a permanent solution for the customer.
05 : Qualified technicians and technical support
There are multiple tools and applications, which helps the technician to figure out the actual activity of the customer's computer with the help of latest technology. This helps them to find out the problem and research through the internet to find the exact solution without wasting customer's time. Some of the remote PC support services let technician looks at the customer's computer directly, which plays a major role in providing quality support within a short span of time.
All kinds of hardware concerns, be it a computer repair or a laptop repair – need excellent innovation and an equally strong emotional network which is able to offer technical support and render services at any given point of time. Rather than dragging your PC to a service centre, Newlite can conveniently access your system remotely, just with a few clicks and offer additional support over a phone call or text.
Is a computer error stopping you from completing an urgent work assignment? Are you fed up of the slow speed of your PC?
Select the service as per your need and leave the rest to us!
Is a computer error stopping you from completing an urgent work assignment? Are you fed up of the slow speed of your PC?
Select the service as per your need and leave the rest to us!
I do appreciate the quick action to solve my Problems and yes things are working fine again , thanks a feel good experience.
Manfred Lott
You guys are great, things are going great. It's good to know that you can just call someone and get help. Whatever I screw up I know I can call you and straighten my mistakes out. Very good, and thanks. Gary
Gary W
Great service, knowledge,and patience…as always. Thank you all, my computer has never run better!
Kathleen White
My lap top(P.C) was working fine since you fixed; it is not freeze up like before,but sometime the internet's cable needs to be secured(reset) because it is disconnected.
Done Phomsavath
"Exceptional service. My computer is working good."
N.P. Jones
Great service and just as important fantastic and reliable followup.
Nancy
"Everything is great"
Donalda Beresford
"if I lost a game on facebook, is this something you could help with?"
kitklemp
Great service, Mark especially does a great job.
scott c wheeler
i always am happy with the results of NewLite's work. i will keep on with them.
Marjorie Vandervoort
all the technitions r the greatest
Debbie Grimes
I did not have a problem only monthly routine checkup
Madeline Darcey
Check Up was quick and all concerns were taken care
Woodrow R Bartholomew
The service is consistently quick and on target, and the technicians are very friendly with great customer support.
John Berglund
Things went smoothly, like most other times.
Steve Rochette
very satisfied with level of service.I also appreciate the proper indication of authenic service number to call.
John Carey
Nancy was very patient with us. She solved the printer issue.
William and Brenda Goldstine
Thanks for continued excellent outstanding customer service.
Tony La Rocca
Nancy is the best. Also the service.
bob LESNIEWSKI
As always, a BIG 5 stars for your service!
Randolph M. Hall, M.D.
Just renewed our service contract. They are faithful in monthly checkups and work very diligently in keeping our computers operating well. Never had any problems since we began their services!
Brenda T
Thanks for the service...
Jaime V Cruz
Excellent as usual. thank you
greg
everything is fine with my lap top. Thank you
Lisa M Radcliff
Every month they doing a good job. thanks
Jaime V Cruz
I am very satisfied with the service I have received over the years.
Lola Chase
Its a little frustrating to have to leave a telephone message before connecting with a representative .Then wait for a someone to call back!
The service was very satisfactory
Gabriele Bajin
My computer has been running fine with the monthly tune-ups.
Gary K
